Frequently Asked Questions - Commercial Maintenance
Q: How
do Commercial customers
use The Service Company?
A: National, Regional and Local Management professionals utilize The Service Company to facilitate, track, report and analyze service data from hundreds of service requests and direct them to our "in house" certified technicians and sub-contractors that they do business with. These services can be initiated by the web, fax, or by telephone contact. This level of confidence allows these clients and owners to focus on other very important issues.
Q: How
can The Service Company
help our business?
A: The
Service
Company’s “user
friendly” request
procedures
will
aide
the
management
professional
in
gaining
a
powerful
insight
into
their
own
operations
with
our
integrated
sate
of
the
art
reporting
and
analysis
systems
and “up-to
-the-minute” snapshot
of
your
business’ operations.
This
will
allow
you
to
make
more
informed
decisions.
Q: Do
We have to change the
way the Company works
to use The Service Company?
A: No!
The Service Company uses
non-obtrusive technology
that provides clients with
timely, accurate, and pertinent
information, proactive
notifications, and enhanced
reporting capabilities.
The services only require
web access, a fax, or the
telephone. With The Service
Company, you will not be
required to work differently.
Usually it becomes more
streamlined.
Q: Do
I need any special software
to utilize The Service
Company?
A: No.
Our site is accessible
through a standard web
browser using any Internet
connection worldwide.
Q: What
level of Service does
The Service Company provide?
A: The
Service Company provides
its clients with unlimited
technical support via our
web site, email, telephone
or fax. Our client support
staff is well trained in
both the functional and
technical aspects of maintenance
and repair service and
can answer questions and
resolve problems quickly
and conveniently.
Q: Do
existing sub-contractors
need an Internet connection
to use The Service Company?
A: No.
We employ a wide range
of methods to collect data
from your service contractors,
from standard web access
and email transmission
to faxable work order forms
and a telephone based response
system. Therefore, while
an Internet connection
by your service contractor
can make communication
easier, it is not required
for them to continue to
work with The Service Company.
Q: How
does The Service Company
interface with existing
service providers?
A: We
enable existing service
organizations to provide
a superior level of service
to you. Saving time and
money while differentiating
themselves from other contractors.
Reduce the number of non-productive
interactions with customers.
The Service Company can
offer additional clients
in most cases thereby expanding
their base revenue.
Q: How
can I get started with
The Service Company?
A: Please contact
us to
get started.