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Residential
Q: How do Residential customers use The Service Company?
A: Our Residential Homeowners and Homeowner Associations can obtain the same level of professional services as the commercial clients; this level of service is uncommon in the residential service industry. Simply by calling or emailing The Service Company, we can set-up a single service call or a complete maintenance service contract.
Q: Do I need any special software to utilize The Service Company?
A: No. Our site is accessible through a standard web browser using any Internet connection worldwide.
Q: What level of Service does The Service Company provide?
A: The Service Company provides its clients with unlimited technical support via our web site, email, telephone or fax. Our client support staff is well trained in both the functional and technical aspects of maintenance and repair service and can answer questions and resolve problems quickly and conveniently.
Q: How can I get started with The Service Company?
A: Please contact us to get started.
Commercial
Q: Do We have to change the way the Company works to use The Service Company?
A: No! The Service Company uses non-obtrusive technology that provides clients with timely, accurate, and pertinent information, proactive notifications, and enhanced reporting capabilities. The services only require web access, a fax, or the telephone. With The Service Company, you will not be required to work differently. Usually it becomes more streamlined.
Q: Do I need any special software to utilize The Service Company?
A: No. Our site is accessible through a standard web browser using any Internet connection worldwide.
Q: What level of Service does The Service Company provide?
A: The Service Company provides its clients with unlimited technical support via our web site, email, telephone or fax. Our client support staff is well trained in both the functional and technical aspects of maintenance and repair service and can answer questions and resolve problems quickly and conveniently.
Q: Do existing sub-contractors need an Internet connection to use The Service Company?
A: No. We employ a wide range of methods to collect data from your service contractors, from standard web access and email transmission to faxable work order forms and a telephone based response system. Therefore, while an Internet connection by your service contractor can make communication easier, it is not required for them to continue to work with The Service Company.
Q: How does The Service Company interface with existing service providers?
A: We enable existing service organizations to provide a superior level of service to you. Saving time and money while differentiating themselves from other contractors. Reduce the number of non-productive interactions with customers. The Service Company can offer additional clients in most cases thereby expanding their base revenue.
Q: How can I get started with The Service Company?
A: Please contact us to get started.
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